Consumers

Consumer Complaints

Last updated: 10 July 2026 · Document version 1.0

Legal documents

A consumer may submit a written complaint to VSN j.d.o.o. by email at office@vsn.hr or by post to:

VSN j.d.o.o.
Ulica jablanova 31
31000 Osijek
Republic of Croatia

The company will confirm receipt of the written complaint without delay and provide a written response no later than 15 days after receiving it.

Please include the name of the person submitting the complaint, contact details and a clear description of the reasons for the complaint, with any supporting documentation where possible.